Last updated: June 2025
At Rent the Look, we're committed to making your rental experience smooth, stylish, and stress-free. From fast delivery to easy returns, here's everything you need to know about how we ship, collect, and manage your orders.
We currently offer delivery within Gurgaon. Whether you need a last-minute look or are planning ahead, our delivery options are designed to fit your schedule.
We offer free standard delivery and free pickup across all orders.
Returns are hassle-free. We auto-schedule your pickup for 3 days after delivery, at the same address used for drop-off. For example, if your outfit is delivered on June 10th, we'll schedule pickup for June 13th.
You'll be notified via WhatsApp and email 24 hours before pickup.
Each product includes a refundable security deposit, shown clearly on the product page and during checkout. This helps us cover accidental damage or misuse.
Once your outfit is returned and passes our quality check:
In such cases, we'll notify you with any deduction details.
You can cancel your order for a full refund up to 4 hours before your scheduled delivery.
To cancel, use the "Cancel Order" button under the My Orders section or contact us directly.
Orders canceled after the 4-hour window may be eligible only for a partial refund, based on delivery or handling status.
Use the "Extend Rental" option in your order history. Extensions are subject to availability.
If there are no future bookings for that product, a Buy Now option will be shown post-return. Pricing depends on usage and current condition.
Have questions or issues with delivery or pickup?
Reach us via:
Request A Call Back
