Have questions? We've got answers. Here's everything you need to know about renting, returns, deposits, sizing, and more with Rent the Look.
It's simple! Browse our collection, select an outfit, choose your rental dates, and check out. We deliver your outfit to your doorstep within 60 minutes (in Gurgaon). After 3 days, we pick it up from the same address. You wear it, love it, return it — hassle-free.
No, we support guest checkout! However, creating an account lets you track orders, save addresses, create wishlists, and get notified when items are back in stock.
Everything you need: the outfit, professional cleaning, steaming, 60-minute delivery, and scheduled pickup. All included in the price.
The standard rental period is 3 days, starting from the time of delivery. Need more time? You can extend your rental via your orders section.
Absolutely! You can add multiple items to your cart and rent them together. Each will follow the same 3-day cycle unless you specify different dates.
Rental prices depend on the garment's brand, category, and retail value. Each product clearly shows its 3-day rental price.
The refundable security deposit covers major damage or non-return. It's fully refunded within 24–48 hours of pickup unless there's a significant issue.
We use Razorpay for secure payments. You can pay via:
No. All costs are shown upfront — rental fee, deposit, and any optional extensions. Delivery and pickup are always free in Gurgaon.
Each product has a size guide. If you're unsure, our team is available via WhatsApp to assist you with measurements and fit advice.
Contact us immediately. If the outfit hasn't been worn, we'll try to arrange a quick replacement or issue a credit for future use.
We currently do not offer custom tailoring, but our garments are fitted to standard Indian sizes and cleaned/pressed before delivery.
Not yet. However, we're working on an "At-Home Try-On" feature for the future. Stay tuned!
Yes. All outfits are professionally dry-cleaned, sanitized, and quality-checked before every delivery.
Absolutely. Our hygiene standards are top-tier. Each garment is:
Please don't. We handle all cleaning to ensure the garment's fabric and embellishments are properly cared for.
If you're in Gurgaon, we offer 60-minute delivery — even same day. You can also schedule a future delivery slot at checkout.
We auto-schedule your pickup for 3 days after delivery. You'll get a reminder and confirmation via WhatsApp or SMS.
You can reschedule easily via your profile or contact support. We allow 1 free reschedule per order.
Yes, just let us know — we'll pick it up earlier if that's more convenient.
Yes. Go to the Orders section and tap "Extend." You'll see the extra charges per day. We'll confirm availability and update your pickup.
A late fee applies for unnotified delays. We'll remind you before your return date, and you can always extend in one click.
Yes! If no one else has rented it for upcoming dates, you'll see a "Buy Now" option in your Orders section. Pricing is discounted from retail.
Yes — up to 4 hours before delivery for a full refund. After that, partial refunds or credits may apply depending on timing.
Once we pick up your outfit and inspect it, your deposit is refunded within 24–48 hours.
Minor wear is okay. But if there's major, irreparable damage (tears, burns, etc.), a fee may be deducted from your deposit. We'll inform you first.
A small late fee applies per day after your return date. Please extend in advance to avoid this.
Yes! Save outfits for later — even if they're currently unavailable. We'll notify you when they're back in stock.
Yes, if you've added an item to your wishlist, we'll notify you via email or WhatsApp as soon as it's available.
Yes. Each product shows its booked/unavailable dates so you can plan ahead.
Can't find what you're looking for?
Our support team is just a message away on:
We're here to help — before, during, and after your rental.
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